Terms and Conditions

Last updated: 04/05/2023

Last reviewed: 12/06/2018

Click here for details of our Privacy Policy

1. Introduction

1.1 This page sets out the terms and conditions (Terms) by which users (you, your) may use and access the website www.mslexia.co.uk (Site), whether as a guest or as a registered user; and the Terms that apply to the purchase of goods and/or services (Product/s).

1.2 Products can include but are not limited to: subscriptions, single issues, membership to our online member’s area (Mslexia Salon), books, e-books, competition entries or classified adverts.

1.3 Please read these Terms carefully before you start to use the Site or purchase Products.

1.4 By using our Site, you indicate that you accept these Terms and that you agree to abide by them.

1.5 If you do not agree to these Terms, please refrain from using our Site and/or purchasing Products.

2. Information about us

2.1 This Site is owned and operated by Mslexia Publications Ltd., (we, our, us).

2.2 Mslexia Publications Ltd is registered in England and Wales under registration number 03374941 and our registered office is: 176, Portland Road, Jesmond, Newcastle upon Tyne NE2 1DJ.

2.3 Our principal place of business and our correspondence address is: 3 Ellison Terrace, Ellison Place, Newcastle upon Tyne NE1 8ST.

2.4 You can contact us by writing to the correspondence address above, by email postbag@mslexia.co.uk or by telephone +44 (0) 191 204 8860.

2.5 Our VAT number is: GB 708774309.

2.6 Our Registered Charity number is: 1183410

3. Copyright and Editorial Control

3.2 The copyright to all content of this Site is held either by Mslexia Publications Ltd or by the individual authors, and none of the material may be used elsewhere without written permission. For reprint enquiries, please contact us.

3.3 We reserve full editorial control over the content, the look, feel and functionality of our Products, Site and Services and reserve the right to make changes without notice, and at any time.

4. Data Protection

4.1 We process information about you in accordance with our Privacy Policy. By using our Site you consent to such processing and you warrant that all data provided by you is accurate.

5. Accessing our site

5.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw, amend or restrict access to areas of our Site, or indeed the whole Site, at our discretion.

5.2 You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Site.

5.3 We will not be liable if, for any reason, our Site is unavailable at any time or for any period.

5.4 You may:

View pages from our Site in a web browser
Download pages from our Site for caching in a web browser
Print pages from our Site
Stream audio and video files from our Site

5.5 Except as expressly permitted by Section 5.4 or the other provisions of these Terms, you must not download any material from our Site or save any such material to your computer.

5.6 You must not edit or otherwise modify any material on our Site

5.7 Unless you own or control the relevant rights to the material, you must not:

Republish material from our Site (including republication on another Site or print publication
Sell, rent or sub-licence material from our Site
Exploit material from our Site for commercial purpose
Redistribute material from our Site

6. Acceptable use

6.1 You must not:

Use our Site in any way or take any action that causes, or may cause, damage to the Site or impairment of the performance, availability or accessibility of the Site
Use our Site in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
Use our Site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, word, keystroke logger, rootkit or other malicious computer software
Conduct any systematic or automated data collection activities (including, but not limited to: scraping, data mining, data extract and data harvesting) on or in relation to our Site without our express written consent
Access or otherwise interact with our Site using any robot, spider or any other automated means
Violate the directs set out in the robot.txt file for our Site
Use data collected from our Site to contact individuals, companies or other persons or entities

6.2 You must ensure that all the information you supply to us through our Site, or in relation to our Site, is true, accurate, current, complete and is not misleading.

7. Online Accounts

7.1 You may register for an account on our Site.

7.2 If you choose to register for an account, or you are provided with an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential.

7.3 You must not disclose your username or password to any third party.

7.4 You must not allow any other person to use your account to access the Site.

7.5 You must not use another person’s account to access the Site.

7.6 You must not use your account to impersonate any other person.

7.7 You must notify us in writing immediately if you become aware of any disclosure of your password or unauthorised use of your account.

7.8 You are responsible for any activity on our Site arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such failure.

7.9 We have the right to disable any online account, user ID or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provision of these Terms.

7.10 The disabling of your online account will not affect any unfulfilled Product orders, with the exception of a Product, which permits access to our online members area (Mslexia Salon).

8. Reliance on information posted

8.1 Comments which are posted on our Site by users of the Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site.

9. Our site changes regularly

9.1 We aim to update our Site regularly, and may change the content at any time. If the need arises we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

10. Online Member's Area (Mslexia Salon)

10.1 By purchasing a Mslexia Salon Subscription, or by upgrading your current Subscription to include access to Mslexia Salon, you agree to be bound by Section 6, Section 7 and all other provisions of the Terms.

10.2 Your access to Mslexia Salon will last for one year, from the date on which you purchased the product, unless stated differently.

10.3 You are responsible for any activity on your Mslexia Salon account.

10.4 You must not:

Post anything on Mslexia Salon which violates copyright
Use nudity, profanity, or violent imagery in usernames or pictures
Use our Site for commercial purposes
Upload any material to our Site that will violate the Terms set out in Section 6

10.5 We have the unrestricted right to remove all content which we deem inappropriate or offensive.

10.6 We have the right to remove your access to Mslexia Salon, and disable your account, at any time, if, in our opinion, you have failed to comply with any of the provisions of these Terms.

10.7 Mslexia Salon is a carefully-curated space for women only, designed to encourage and inspire its members and to facilitate interaction, both between members and with our invited guest experts. This policy does not apply to people who subscribe to the magazine; only to those who personally engage in the women-only space of Mslexia Salon.

10.8 Where your Mslexia Salon account has been disabled due to a breach of these Terms, you will not be entitled to a refund.

11. Limitations and exclusions of liability

11.1 Nothing in these Terms excludes or limits our liability (if any) to you for:

death or personal injury resulting from negligence;
fraud or fraudulent misrepresentation
any matter which it would be illegal for us to exclude or attempt to exclude our liability

11.2 The limitations and exclusions of liability set out in this section and/or elsewhere in a Contract under these Terms are:

Subject to Section 11.1; and
Govern all liabilities arising under that contract or relating to the subject matter of that contract, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in that contract.

11.3 To the extent that our Site and the information and services on our Site are provided free of charge (unless stated otherwise), we will not be held liable for any loss or damage of any nature

11.4 We will not be held liable to you in respect of any business losses, including but not limited to: loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill

11.5 We will not be liable to you in respect of any losses arising out of any Event Outside our Control (Section 1.7.0).

11.6 We will not be held liable to you in the respect of any loss or corruption of any data, database or software.

11.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

11.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the Site or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

12. Breaches of these terms

12.1 Without prejudice to our other rights under these Terms, if you breach these Terms, or if we reasonably suspect that you have breached these Terms we may take one or more of the following actions:

Send you one or more formal warnings;
Temporarily suspend your access to our Site;
Permanently prohibit you from accessing our Site;
Block computers using your IP address from accessing our Site;
Contact any or all your internet service providers and request that they block your access to our Site;
Commence legal action against you, whether for breach of contract or otherwise;
Suspend or delete your account on our Site.

12.2 Where we suspend or prohibit or block your access to our Site or a part of our Site, you must not take any actions to circumvent such suspension or prohibition or blocking (including but not limited to creating and/or using a different account).

13. Variation of Terms

13.1 We may revise the Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on to you.

13.2 Every time you place an order, the Terms in force at that time will apply to the Contract between us.

14. Assignment

14.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms

14.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

14.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights and that will not mean that you do not have to comply with your obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15. Severability

15.1 If a provision of a contract under these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

15.2 If any unlawful and/or unenforceable provisions of a contract under these Terms would be lawful or enforceable if part of it were deleted, that part would be deemed to be deleted, and the rest of the provisions will continue in effect.

16. Third Party Rights

16.1 A person who is not a party to the Terms will have no right under the Contracts (Rights of Third Parties Act 1999) to enforce or rely upon any provision of them.

17. Links from our site

17.1 Where our Site contains links to other site(s) these links are provided for your information only. We have no control over the contents of those sites and resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

18. Entire Agreement

18.1 Subject to Section 11 these Terms, together with our Privacy Policy, will constitute the entire agreement between you and us in relation to your use of our Site and will supersede all previous agreements between you and us in relation to your use of our Site.

19. Law and Jurisdiction

19.1 A Contract under these Terms will be governed by and construed in accordance with English law

19.2 Any disputes relating to a Contract under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1 – Terms and Conditions of Sale

This schedule forms part of these Terms

This schedule sets out the Terms relating to the sale and supply of goods and/or services (Products) via our Site or by other methods, which include, but are not limited to: orders received by post, orders placed by telephone, orders placed in person, or orders received by email, and applies in conjunction with all other provisions of these Terms.

1.1.0 Products can include but are not limited to: subscriptions, single issues, membership to our online member’s area (Mslexia Salon), books, e-books, competition entries or classified adverts.

1.1.1 All orders are subject to acceptance by us. We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed online) or by telephone (if your order is placed over the telephone); this is a Confirmation. The contract between us (Contract) will only be formed once we confirm we have accepted your order.

1.1.2 All Products are offered for sale subject to availability. We can only guarantee availability whilst stocks last. If we are unable to supply you with a Product, we will inform you of this by letter, email, or telephone and we will not process your order. If you have already paid, we will refund your payment as soon as possible.

1.2.0 Prices, Payment and Donations

1.2.1 The prices of Products are as listed on our Site.

1.2.2 UK VAT, where applicable, is included in the listed price.

1.2.3 We reserve the right to increase the price of any of our Products at any time. We will notify all Mslexia subscribers (Subscribers) of any price increase that affects them in relation to their subscription.

1.2.4 Whilst we try to ensure that all prices we display are accurate, errors may occur. If we discover an error in the price(s) of the Product(s) you have ordered we will inform you as soon as possible and give you the option of cancelling your order. If you have paid too much, we will refund any overpayment.

1.2.5 We accept payment via: direct debit, PayPal, credit / debit card and cheque.

1.2.6 Any card payment transactions made via our Site will be encrypted by our payment gateway providers PayPal and are not stored on our servers.

1.2.7 Bank details provided for the set-up of Direct Debits are transmitted via secure connections.

1.2.8 We will take reasonable care to keep your order details and payments secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

1.2.9 Payments for Products is in advance, unless explicitly stated.

1.2.10 Any monetary donation given via our Site or any other means will go towards general purposes of the Mslexia charity unless stated otherwise.

1.2.11 Entry fees for any Mslexia competition will be given to recipients who qualify for those sponsored entries. In the unlikely event that we receive more donated entry fees, than recipients requesting a sponsored entry, the funds will be put towards general purposes of the Mslexia charity.

1.3.0 Delivery

1.3.1 Your order will usually be fulfilled within five-to-seven working days, or as stated at the time of ordering.

1.3.2 Delivery will be completed when the Products are delivered to the address you gave us in your order.

1.3.3 The Products will be your responsibility from completion of delivery.

1.3.4 You own the Products once we have received payment in full, including all applicable delivery charges.

1.3.5 If we have any problems with your order, we will contact you to let you know what is happening.

1.3.6 We will not be liable to you if we are prevented or delayed in performing any of our obligations to you if you have failed to provide us with a correct delivery address or to notify us of any change of address.

1.4.0 Subscriptions

These sections set out the conditions relating to all subscriptions (Subscriptions) via our Site or other methods, which include, but are not limited to: orders sent by post, orders placed over the phone or in person.

1.4.1 These Terms do not set out the conditions relating to the sale of Digital Subscriptions, which have been place via Exact Editions. By purchasing a Digital Subscription via Exact Editions you understand that you accept their Terms.

1.4.2 Mslexia is a quarterly magazine published on the 1st March, June, September and December annually unless stated otherwise.

1.4.3 A Subscription to Mslexia includes four issues.

1.4.4 To provide you with the best service, we offer multiple Subscription options. These options include, but are not limited to: a one-year only Subscription, an annually recurring PayPal Subscription and an annually recurring Direct Debit Subscription. There is the opportunity to include access to our online member’s area (Mslexia Salon) within these subscriptions. Therefore you should check the type of access that is included in your Subscription, the payment method of your Subscription, and the period of your Subscription before placing your order.

1.4.5 All Subscriptions will be delivered to your nominated address.

1.4.6 It is your responsibility to ensure that your address is correct. We will not provide you with copies of Mslexia that you have not received, if you have failed to provide us with a correct delivery address, or to notify us of a change of address.

1.4.7 You can notify us of a change of address at any time. Contact us by letter, email, or phone.

1.4.8 We will make every effort to deliver each new issue to Subscribers as early as possible in publication week, but cannot be held responsible for postal or customs delays.

1.5.0 Recurring Subscriptions

1.5.1 A Recurring Subscription is a Subscription which is purchased by Direct Debit or PayPal via our Site, or by other methods which include but are not limited to: orders sent by post, orders placed over the phone or in person.

1.5.2 A Recurring Subscription may include access to our online members area (Mslexia Salon).

1.5.3 A Recurring Subscription may also refer to a recurring upgrade to Mslexia Salon.

1.5.4 By purchasing a Recurring Subscription, you warrant that:

1.5.4.1 You are legally capable of entering into a binding contract

1.5.4.2 You are at least 18 years old

1.5.5 All Recurring Subscriptions are subject to acceptance by us. We will confirm acceptance (or otherwise) of your order as soon as possible, either by email or letter (this is your Confirmation). The Contract between us will only be formed once we confirm we have accepted your order.

1.5.6 The Confirmation sets out the date on which your Recurring Subscription will renew, so please read this Confirmation carefully.

1.5.7 Recurring Subscriptions will renew automatically each year until you cancel your Subscription. We do not issue reminder emails.

1.6.0 Cancellation rights

1.6.1 If you are a consumer purchasing Products, you have a legal right to cancel your order under the Consumer Protection (Distance Selling) Regulations 2000 Act. Your legal right to cancel starts from the date of the Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period 14 days from the point of receiving the goods to inform us of a cancellation. You then have 14 days to return the goods once you have requested the cancellation. You will then receive a refund.

1.6.2 If you are a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in the clause of these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

1.6.3 However, this cancellation right does not apply in the case of:

Personalised items and custom-made items
Perishable items, e.g. frozen food or flowers
Newspapers and magazines
Unwrapped CDs, DVDs and computer software

1.6.4 You may cancel your Subscription at any time.

1.6.5 If you have a Recurring Subscription, you must notify us of this cancellation, either by post, email or telephone at least 14 days prior to your renewal date.

1.6.6 Failure to cancel your subscription in time will result in your subscription renewing for another year. This subscription will not be refunded.

1.6.7 If you cancel your subscription any magazine(s) that you are entitled to as part of your subscription, will be sent out to you when they are published.

1.7.0 Delay or failure to perform

1.7.1 We will not be liable to you if we are prevented or delayed in performing any of our obligations to you if this is due to any cause beyond our reasonable control (Events Outside Our Control) including, but not limited to:

An act of God, explosion, flood, fire or accident;
War or civil disturbance;
Strike, industrial action, stoppages of work or lockouts;
Any form of government intervention;
A third party act of omission;
Failure by you to give us a correct email or delivery address or notify us of any change of address;
Product lost in dispatch; and
Failure of public or private telecommunications networks.

1.7.2 If this happens we will inform you as soon as is reasonably practicable. Our obligations under the Contract will be suspended for the duration of the Event Outside Our Control. If an Event Outside Our Control continues for more than 30 days either you or we will be free to cancel the Contract If so, we will give you a full refund of any payment we have received from you within 30 days of cancelation using the same method as you made payment.

Schedule 2 – Mslexicon Writers Weekend

This schedule forms part of these Terms

This schedule sets out the Terms relating to the Mslexicon Writers Weekend (Mslexicon) and applies in conjunction with all other provisions in these Terms.

By purchasing a ticket to Mslexicon, You (you, your, delegates) agree to abide by the Terms set forth.

2.1.0 Tickets

2.1.1 Tickets are purchased on a first come, first serve basis.

2.1.2 Upon completion of your order, you will be emailed a confirmation. This confirmation is not your official Mslexicon ticket.

2.1.3 Your official Mslexicon ticket will be emailed to you via the email address you provided with your order two weeks prior to the event.

2.1.4 You must bring your ticket with you.

2.2.0 Ticket Transfer

2.2.1 Should you be unable to attend Mslexicon, you may transfer your ticket to another woman at no additional cost, providing you notify us before the 1 July 2020. After the 1 July, there will be a £25 admin fee.

2.3.0 Cancellations & Refunds

2.3.1 Please ensure you’re able to attend Mslexicon before booking.

2.3.2 If you need to cancel your booking, please notify us immediately. Refunds are made on the following basis:

Weekend Tickets:

Cancellations made within 14 days of booking, any time before 1 June 2020: a full refund will be given.

For a cancellation made 15 days or more after the booking date, the following terms apply:

Cancellations on or before 17 April 2020: 75% of ticket price will be refunded
Cancellations between 18 April and 15 May 2020: 50% of ticket price will be refunded
Cancellations between 16 May and 12 June 2020: 25% of ticket price will be refunded
Cancellations after 13 June 2020: no refund possible

2.4.0 Cancellation By Us

2.4.1 Cancellation may be necessary in exceptional circumstances and Mslexia reserves the right in it’s absolute discretion to cancel the event.

2.4.2 Should Mslexicon by cancelled due to exceptional circumstances, you will be offered a full and prompt refund of all Mslexicon ticket monies which you have paid.

2.4.3 We will endeavour to notify you as soon as possible of any cancellation using the details you gave during your original booking. If you do not receive this notification because you have not provided a correct email address, we cannot be held liable.

2.4.4 If cancellation is necessary due to exceptional circumstances, we are unable to offer any compensation for any other costs or expenses incurred by you in connection with the event.

2.5.0 Changes to the Programme

2.5.1 We reserve the right to alter or amend the published programme and to substitute advertised speakers should this be necessary. In such circumstances, no compensation is available.

2.6.0 Conduct

2.6.1 Mslexia is committed to providing a supportive and welcoming environment that depends on tolerance and understanding of all participants.

2.6.2 We ask that delegates treat each other, agents, publishers, book doctors, workshop leaders, and Mslexia representatives and others with consideration and respect.

2.6.3 We reserve the right to refuse entry or exclude from Mslexicon any delegate who behaves in a disruptive or disrespectful manner, or engages in discriminatory or illegal conduct.

2.6.4 No refund will be given if exclusion is made for these reasons.

2.7.0 Age

2.7.1 Delegates must be 18 or over or, if aged 16 or 17, a delegate may attend providing they are accompanied by a parent or guardian who has also paid to attend. Please contact us if you are a young person attending.

2.8.0 Pets

2.8.1 With the exception of guide dogs, pets are not permitted anywhere at Mslexicon.

2.9.0 Accommodation

2.91. All accommodation is single occupancy only. Rooms must be left tidy and undamaged. Any damages shall be paid for by you promptly on demand.

2.10.0 Access

2.10.1 If you have specific needs, please advise Mslexia at the time of booking so that we can ensure adequate and appropriate help is available and appropriate accommodation is allocated to you.

2.11.0 Photography & Filming

2.11.1 By agreeing to the Terms, you are agreeing to be photographed or filmed. We will be filming several workshops, which will be made available to our Members on Mslexia Salon. Photographs may be taken for promotional purposes.

2.12.0 One-to-One Appointments

2.12.1 Your two one-to-one appointments are included in the price of your weekend ticket.

2.12.2 One-to-one sessions have been programmed so that they will not conflict with any of your pre-booked events. However, there are a number of informal ‘drop-in’ events taking place during the time set aside for one-to-one surgeries. Should one of your one-to-one sessions overlap with a ‘drop-in’ event you wish to attend, you will not be entitled to any refund.

2.12.3 The times of your one-to-one sessions will be confirmed when you are issued with your official ticket.

2.12.4 The time allotted for your one-to-one sessions will be strictly enforced, so please ensure you arrive in plenty of time. If you arrive late then you will not be allowed to over-run. Please respect the timings of your own and others’ time slots.

2.13.0 Loss & Liability

2.13.1 In conjunction with Section 11, Mslexia cannot accept responsibility for any loss, damage or expense sustained by delegates as a result of an event or circumstance whether arising from natural cause, human agency, or an Event Outside Our Control (1.7.0).

2.14.0 Complaints

2.14.1 We will do our best to ensure that Mslexicon is organised in such a way as to provide an event of the highest quality. We aim to deal with any issues swiftly and to the satisfaction of all those involved. We will treat any dissatisfaction with Mslexicon seriously and would like to learn from any instances of complaint so that we can continue to improve.

If you have a compliant, you can:

Email us: postbag@mslexia.co.uk
Call us: 0191 204 8860
Write to us: Mslexia Publications, PO Box 656, Newcastle upon Tyne, NE99 1PZ

Schedule 3 – Women’s Writing Weeks

This schedule forms part of these Terms

This schedule sets out the Terms relating to the virtual Women’s Writing Weeks courses and applies in conjunction with all other provisions in these Terms.

By purchasing a ticket to our Women’s Writing Weeks, You (you, your, participants) agree to abide by the Terms set forth.

3.1.0 Tickets

3.1.1 Tickets are purchased on a first come, first serve basis.

3.1.2 Upon completion of your order, you will be emailed a confirmation. This confirmation is not your official Women’s Writing Weeks ticket.

3.1.3 Your will then be emailed via the email address you provided with more information about the Event in due course.

3.2.0 Ticket Transfer

3.2.1 Should you be unable to attend the Women’s Writing Weeks, you may transfer your ticket to another woman at no additional cost, providing you notify us at least two working days before the event.

3.3.0 Cancellations & Refunds

3.3.1 Please ensure you’re able to attend the Women’s Writing Weeks course before booking.

3.3.2 If you need to cancel your booking, please notify us immediately. Refunds are made on the following basis:

Cancellations made within 14 days of booking, a full refund will be given (except where the Event begins within this period, in which case we can only offer a refund minus a 15% administration fee)

For a cancellation made 15 days or more after the booking date, the following terms apply:

If we receive your written notification of cancellation thirty (30) days or more before the Event start date, we will refund the Fee, less a 15% administration fee.
If we receive your written notification of cancellation less than thirty (30) days but up to fourteen (14) days before the Event start date, we will refund 50% of the Fee (inclusive of the 15% administration fee).
No refund will be available if we receive your written notification of cancellation less than fourteen (14) days prior to the Event start date.

3.3.3 No refund will be available if you leave the course after it has begun, or if you fail to attend all or any part of the course.

3.4.0 Cancellation by us

3.4.1 Cancellation may be necessary in exceptional circumstances and Mslexia reserves the right in it’s absolute discretion to cancel the event.

3.4.2 Should the Women’s Writing Weeks course be cancelled due to exceptional circumstances, you will be offered a full and prompt refund of all Women’s Writing Weeks ticket monies which you have paid.

3.4.3 We will endeavour to notify you as soon as possible of any cancellation using the details you gave during your original booking. If you do not receive this notification because you have not provided a correct email address, we cannot be held liable.

3.4.4 If cancellation is necessary due to exceptional circumstances, we are unable to offer any compensation for any other costs or expenses incurred by you in connection with the event.

3.5.0 Changes to the Programme

3.5.1 We reserve the right to alter or amend the published programme and to substitute advertised speakers should this be necessary. In such circumstances, no compensation is available.

3.6.0 Conduct

3.6.1 Mslexia is committed to providing a supportive and welcoming environment that depends on tolerance and understanding of all participants.

3.6.2 We ask that participants treat each other, the tutors, and Mslexia representatives and others with consideration and respect.

3.6.3 We reserve the right to exclude from Women’s Writing Weeks any participant who behaves in a disruptive or disrespectful manner, or engages in discriminatory or illegal conduct.

3.6.4 No refund will be given if exclusion is made for these reasons.

3.7.0 Access & Technical Issues

3.7.1 If you have specific needs, please advise Mslexia at the time of booking so that we can ensure adequate and appropriate help is available.

3.7.2 Mslexia uses Zoom as a platform for delivering the course. For the best experience we recommend you familiarise yourself with the platform before the course begins. In the event of technical problems with participants’ equipment or connection, we can provide limited IT support but we may not be able to resolve the issues, and cannot offer refunds in these circumstances.

3.8.0 Recording & Confidentiality

3.8.1 Mslexia uses Zoom as a platform for delivering the course. To safeguard the comfort and privacy of participants during the Event, sessions will not be recorded.

3.8.2 If you fail to attend any or all parts of the course, by agreeing to these Terms, you understand that the sessions you cannot attend will not be recorded and made available to you. In the event you cannot attend any or all parts of the course, you will not be refunded in part, or in full.

3.8.3 You agree to not make any audio or visual recordings of the sessions, the work of the tutors and facilitators, or your fellow participants whilst attending the course.

3.9.0 Loss & Liability

3.9.1 In conjunction with Section 11, Mslexia cannot accept responsibility for any loss, damage or expense sustained by participants as a result of an event or circumstance whether arising from natural cause, human agency, or an Event Outside Our Control (1.7.0).

3.10.0 Complaints

3.10.1 We will do our best to ensure that Women’s Writing Weeks is organised in such a way as to provide an event of the highest quality. We aim to deal with any issues swiftly and to the satisfaction of all those involved. We will treat any dissatisfaction with Women’s Writing Weeks seriously and would like to learn from any instances of complaint so that we can continue to improve. We ask that you notify us within ten working days of the end of the Event.

If you have a compliant, you can:

Email us: postbag@mslexia.co.uk
Call us: 0191 204 8860
Write to us: Mslexia Publications, PO Box 656, Newcastle upon Tyne, NE99 1PZ